Welcome to Our FAQs Page

Most Common Questions
How Our Systems Work
General Equipment Info
About Mobile-Go
About Fall Detection

MOST COMMON QUESTIONS

Who should use Senior Safety’s medical alert service?

While we’re called Senior Safety, anyone can use our service. In fact there are many situations and medical conditions that warrant younger people using this service. Anyone who may not be able to get to a phone during an emergency should consider using a medical alert. Our service is most commonly used by older adults in their 70’s, 80’s, and older… It’s best to protect yourself before a life-changing, debilitating fall or other emergency occurs. For this reason, many people order the service at the first sign of balance issues or other health issues.

Why is a medical alert so critical for someone living alone?

Older adults who live alone are at a higher risk of not getting the help they need during an emergency. If you live alone, it could take hours or even days for someone to check on you after a fall. So it’s best to have a solid way to get help. As you know, it’s impossible for anyone to predict when a fall or other emergency might happen, regardless of their living situation. For this reason, these systems are recommended for everyone living in the golden years – not just those who live alone.

Why should I choose Senior Safety?

“We Care…” is not just our slogan, it’s the philosophy that Senior Safety is built around. Your safety is so important to us! It keeps us striving for the best in systems, monitoring, and service. Many of our team members use our Senior Safety systems to protect their parents or grandparents, and long ago this inspired our “Mother Test” – meaning we would never send you a system that we wouldn’t send to our own mothers! Senior Safety is also a risk-free service with no long-term contracts, no cancellation fees, and a 30 day money back guarantee. If you’re looking for a reliable, risk-free, caring medical alert service that passes the “Mother Test” then look no further!

How much does Senior Safety’s service cost?

Our prices currently start at $19 per month and go up depending on which system you choose. There are no setup or activation fees and the in-home equipment is free to use. We offer a price lock guarantee which means your price will never go up. Visit our Pricing page for complete information.

How do your systems work during an emergency?

While our in-home systems vary on home phone compatibility and features, they all work similarly during an emergency. You will simply wear your help button whenever you are at home. It’s important to make a habit of it! That way if an emergency happens all you have to do is press your button. You will then be able to speak to one of our operators over the speaker. This will give you an opportunity to say something like, “I don’t need paramedics, can you call my friend or my neighbor?” But if you tell us it’s more serious, or you can’t speak, we will call the local paramedics for you. We will then call your list of responders (some of which hopefully live nearby) to notify them of the situation.

For information on how Mobile-Go works, refer to the About Mobile-Go section of this page.

Does Senior Safety offer service in my area?

We offer our service nationwide. Take a look at our Coverage Map and find your zip code if you need reassurance that we cover your area. Our Senior Safety systems cover both rural and city areas, and your service is portable (just give us a call to update your address). No matter where you call home, Senior Safety has you covered!

Who does Senior Safety call in an emergency?

During an emergency our operators call and dispatch your local paramedics. Our service is designed to be flexible though, and you can arrange special instructions to fit your unique situation. Some of our customers need us to call a family member who lives nearby or the front desk at their living center before 911. In non-emergency situations you can also press your button and ask for us to call any contact on your list of responders.

Can my loved one set up the medical alert system on their own?

Since our in-home systems are so easy to plug in, most of our customers are able to do it themselves. We include simple setup instructions and our team is available over the phone to work with anyone who needs extra help. Of course, you know your loved one best. If someone doesn’t have experience setting up simple electronic devices or has mobility problems, you may consider helping with this setup.

What happens if I were to accidentally press my button?

If your help button is pressed by accident, someone will speak to you over the speaker box. All you have to do is tell them that it was pressed by mistake. If we get no response, we will call the home or cell phone first to check if the activation was a false alarm before contacting the local paramedics.

Can I order a Senior Safety system for my parents but have it charged to me?

Yes. The billing for your Senior Safety account can be different than the person using the system. Your billing information can be updated at anytime by giving us a call.

How do I sign up for Senior Safety’s service?

Ordering our service is easy! You can sign up online or over the phone by calling 1-888-473-2800.

HOW OUR SYSTEMS WORK

Who answers the emergency calls when I press my button?

When you press your help button, your call goes to one of our 24/7, redundant monitoring centers (located in Utah). You can rest assured that you’ll be helped by an EMD (Emergency Medical Dispatch) trained operator.

How long does it take to get a response once the button is pressed?

In most cases, it will take about 20 to 30 seconds for an operator to speak to you over your system’s speaker after pressing your help button. Of course, the time it takes for help to arrive is different than this initial response. That time can vary depending on what you tell the operator, how quickly your local emergency crews are able to dispatch, and where they are coming from…

What home phone services work with Senior Safety?

If you have a home phone service, we have a compatible system for you; Our Home Alert System works with all home telephone services. For those who don’t have a home phone service, our No Landline Home Alert provides reliable medical alert coverage without the need of a landline. However, adequate AT&T cellular coverage is required to use our No Landline Home Alert.

Do you need to have a dedicated landline?

No. Most of our customers use our Home Alert System on a single home telephone line. Some choose to plug their system into a dedicated line, allowing them to have a free line to make calls even while the medical alert is in use. While this is an option, it certainly is not required.

How quickly can I get a medical alert through Senior Safety?

If you order our service today, we’ll ship your system as soon as possible. Most systems are sent the same day they are ordered. It takes about 3 to 4 mail days for your package to arrive. When it’s received you’ll simply plug in the system, run a test and you’re good to go!

Will the medical alert base station be able to hear me anywhere in my house?

In most homes, yes! These systems are designed with loud speakers and sensitive microphones. If your system is located in the living room and you are in a bedroom, you should still be able to communicate back and forth with the operator. It’s important to note that these speakers work differently in different homes. This can depend on the layout, thickness of your walls and other factors. If you have trouble getting an optimal range out of your new system, just give us a call. Our operators will help troubleshoot and make sure that your system works as well as it can in its new home.

What if I live in a rural area? Can you still provide medical alert service?

Yes. Many of our customers live in rural areas, and we are able to provide them with the same great, reliable service.

How often should I test my Senior Safety medical alert?

We ask all of our customers to test their medical alert system once a month. While we run a weekly diagnostic test to help ensure that your system is connected, that test is limited in nature. We’ve found that the best way to know that every aspect of your system is working at all times is by simply testing it once a month. It only takes about a minute to run this test, doesn’t cost you anything additional, and is incredibly important.

GENERAL EQUIPMENT INFO

What types of medical alert buttons are available?

When you order our Home Alert System, you’ll have the choice between a necklace or wristband style help button. Both buttons are fully waterproof and can be worn in the shower or tub. Your order comes standard with (1) button. To get an additional, you’d pay a one-time fee. If you choose to add fall detection to your order, you will get (1) fall detect necklace. Fall detect help buttons are only available to be worn around your neck.

OurMobile-Go system is worn as a necklace. Fall detection can be activated on theMobile-Go system if you choose that option.

Will the medical alert base station be able to hear me if I am outdoors?

Our in-home systems are designed to cover you inside your home and outside in your yard or garden. The help buttons cover up to 1,000 feet from where the base station is set up inside your home. More active seniors may consider our Mobile-Go system for on-the-go coverage beyond your home & yard.

If using one of our in-home systems, when you press your help button from outside in the yard or garden we may not be able to speak back and forth with you. However, we will receive your signal and help will be on the way…

What if I am on the phone when I need to use my medical alert pendant?

If you are speaking on your home telephone when you press your alert pendant, the system will be able to seize the telephone line as long as you have your telephone plugged into the phone jack on the back of our system (as recommended in the set up instructions). This will interrupt your phone call and connect you (over the speaker) to our monitoring center. We recommend that seniors who use cordless home phones with several handsets plug the phone’s main station into the jack on the medical alert – thus allowing the system to seize the line as needed. It’s important to note that if your phone is not plugged into the system or you have multiple hard-wired phones in your home and the phone is left off the hook, the system will not be able to seize the line during an emergency. For more details or to verify that your system is set up properly, give us a call!

What is the battery life of the medical alert button?

The standard help buttons for our in-home systems are powered by long-term lithium batteries. These batteries generally last about 5 years with normal use. As a Senior Safety customer, you won’t have to worry about your help button’s battery at all though! When the battery power goes low your system will send us a signal, and we’ll replace your help button free of charge.

The Mobile-Go system must be charged regularly just like a cell phone. The battery life will vary depending on your location, but typically holds a charge for 24-72 hours.

How long does the system’s backup battery last during a power outage?

Our in-home systems are designed with backup batteries. Both systems’ batteries last up to 60 hours during a power outage. For our Home Alert System, as long as your phone service remains active during the outage, you will still be able to use your system to get help during an emergency. It’s important to note that cable packages are directly tied to the power through their modem. If you do not have backup power for your cable modem, you will not have phone service (or medical alert service) during an outage.

Can I change my account information after the system is set up?

Yes. Once your account is set up, you’ll be able to change any of the information on your account simply by giving us a call. Your billing information, address information and more can be changed over time to best fit your situation.

Can I bring my Senior Safety system with me if I move?

Our systems and service are designed to be portable. If you decide to stay with a family member or friend (anywhere within the US), you can bring your system with you. When you arrive at the new address you will need to give us a call. We’ll take down the new address information and get your account online at that new location the same day.

Can two people be protected by a medical alert system at the same location?

Yes. If two people live in the same home and both need a medical alert, they can be covered together with our in-home alert system for no additional monthly charge. Since both people will need their own help button, an extra help button can be purchased for a one-time fee.

While our Mobile-Go system can be used by two people, it comes with just one device and is suitable for covering one person at a time. If two people within the same home both need their own Mobile-Go system, a separate plan for each person would be required.

ABOUT MOBILE-GO

Who should choose Senior Safety’s Mobile-Go system?

Mobile-Go Alert are designed for older adults with more active lifestyles. If you still drive, are away from home for much of the day or participate in outdoor activities (like hiking, biking, etc) you may consider getting a Mobile-Go button for on-the-go coverage. If you primarily need coverage for when you are at home or always bring a friend or family member with you when you go out, our in-home systems are the more reliable and affordable solutions for your needs.

How does Mobile-Go work during an emergency?

During an emergency, you simply press your Mobile-Go button and remain calm. One of our EMD certified operators will speak to you over the button within 20 to 30 seconds, check your location, and get you the help that you need. The operator may ask you for visual cues to help verify your exact location before dispatching your local first responders.

What is the battery life of the Mobile-Go button?

Your Mobile-Go system comes with a charging cradle and MUST be charged regularly. A single charge can last between 24-72 hours, but we recommend charging your Mobile-Go button nightly. By keeping your charging cradle by your bedside and charging while you sleep, you’ll also have the button nearby if you have an emergency late in the night.

ABOUT FALL DETECTION

How does fall detection work during an emergency?

Systems with our fall detection add-on work the same as other in-home systems with one exception: the fall detect button is designed to activate automatically when you fall. The technology in this button is able to sense most falls based on your movement and momentum, and will alert our monitoring center even when you can’t press your button. If the fall detect button does not activate during a fall or other emergency, it is up to the user to press their button to get help.

Who should choose Senior Safety’s fall detection add-on?

While most seniors will do fine with just a standard in-home system, there are a variety of situations and conditions that can make fall detection necessary for others. For those who have a history of strokes, fainting, or any condition where they won’t be able to press their button during an emergency should add the fall detection option to their system. In many cases, someone with a fear of falling might also find this type of system to be comforting and helpful.

Does fall detection detect every fall?

No… No fall detection type system is able to accurately identify 100% of falls. If the fall detect button does not activate during a fall, it is up to the user to press their button to get help.

Can I wear my fall detect button to sleep?

Yes. Many of our customers are concerned about having a fall when getting up to use the restroom late at night, and we encourage them to wear their fall detect button while they sleep.